Your privacy matters

At Soyeux, we understand the importance of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website. We are committed to ensuring your data is handled securely and in compliance with UK law. Thank you for trusting us with your privacy.

Who we are

Soyeux is an online store based in United Kingdom, specialising in silk bedding products. We are dedicated to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, you can contact us at: 📧 Email: info@soyeux.uk

What personal data we collect

We collect the following types of information:

a. Information you provide directly:

  • Your name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (processed securely via Stripe or PayPal)
  • Any communication or correspondence you send to us (e.g., customer service inquiries)

b. Automatically collected data:

  • IP address
  • Browser type
  • Device type
  • Pages visited and time spent on the website (only once tracking tools like Google Analytics are enabled)

c. Future account creation:

If you choose to create an account in the future, we may also store login credentials and purchase history.

How we use your information

We use your personal data to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate with you about your order
  • Comply with legal obligations (e.g., tax and accounting)
  • Improve our website and shopping experience (e.g., by analysing traffic — if/when tools like Google Analytics are used)
  • Prevent fraud and ensure website security

How We Improve Your Shopping Experience: We analyse data such as popular products, browsing patterns, and customer feedback to enhance your experience. This helps us personalise product recommendations, optimise website navigation, and ensure you find what you're looking for quickly and easily.

Lawful bases for processing

We only process your personal data where we have a legal basis to do so under UK data protection law. These bases include:

  • Performance of a contract: to process your order
  • Legal obligation: to comply with UK tax and accounting laws
  • Legitimate interests: for business improvements or fraud prevention
  • Consent: if we ever use email marketing or non-essential cookies, we will ask for your consent

Sharing your information

We do not sell your personal data. We may share it with trusted third parties, including:

  • Payment processors: Stripe and PayPal
  • Delivery providers: to ship your order
  • Professional service providers: e.g., website hosting or technical support

All third-party services we use are required to keep your data secure and comply with UK GDPR.

Data retention

We will retain your data only for as long as necessary for the purposes outlined in this policy, including to meet legal, tax, or accounting requirements. For example:

  • Order information: retained for 6 years for tax purposes
  • Customer service messages: retained for up to 4 years
  • Website analytics (if used): stored as per tool settings (e.g., 26 months for Google Analytics)

Your rights

You have the following rights under UK data protection law:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to delete your data
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent (where consent is the legal basis)

To exercise your rights, contact us at: info@soyeux.uk

Cookies and tracking

See our Cookies Policy for more on how we use cookies.

Children’s data

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

Updates to this policy

We may update this Privacy Policy from time to time. We recommend reviewing it periodically. Changes will be published on this page, with the “Last updated” date above.

How we keep your data safe

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Secure Socket Layer (SSL) technology: All sensitive information transmitted between your browser and our server is encrypted using SSL technology.
  • Data Encryption: We use encryption to protect your data both in transit and at rest.
  • Access Controls: Access to your personal data is restricted to authorised personnel only.

Trustworthiness: At Soyeux, we believe in transparency and accountability. Our commitment to complying with UK GDPR and the Data Protection Act 2018 demonstrates our dedication to protecting your privacy. By providing clear information about our data practices and offering you control over your personal data, we aim to build a trustworthy relationship with every customer.

Effective date: 26.12.2025

Last updated: 26.12.2025